Ruffalo Noel Levitz (RNL) Student Satisfaction Inventory (SSI)

Scales

Academic Advising Effectiveness

Year	Importance	Satisfaction/Standard Deviation	Performance Gap
2013	6.41	5.57 / 1.20	0.84
2015	6.40	5.36 / 1.29	1.04
2017	6.44	5.69 / 1.19	0.75
2019	6.46	5.74 / 1.33	0.72
2021	6.48	5.63 / 1.40	0.85

Individual Response Items

10. My academic advisor helps me set goals to work toward.

Year	Importance	Satisfaction/Standard Deviation	Performance Gap
2013	6.33	5.45 / 1.59	0.87
2015	6.30	5.11 / 1.70	1.19
2017	6.34	5.48 / 1.63	0.86
2019	6.36	5.59 / 1.71	0.77
2021	6.39	5.40 / 1.82	0.99

16. My academic advisor is available when I need help.

Year	Importance	Satisfaction/Standard Deviation	Performance Gap
2013	6.45	5.70 / 1.42	0.75
2015	6.46	5.54 / 1.53	0.92
2017	6.46	5.87 / 1.36	0.59
2019	6.52	5.94 / 1.51	0.58
2021	6.55	5.82 / 1.55	0.73

21. My academic advisor is knowledgeable about requirements in my major.

Year	Importance	Satisfaction/Standard Deviation	Performance Gap
2013	6.64	5.99 / 1.37	0.65
2015	6.61	5.81 / 1.45	0.80
2017	6.61	5.95 / 1.41	0.66
2019	6.61	6.09 / 1.45	0.52
2021	6.62	6.06 / 1.43	0.56

38. I receive ongoing feedback about progress toward my academic goals.

Year	Importance	Satisfaction/Standard Deviation	Performance Gap
2013	6.21	5.10 / 1.52	1.11
2015	6.22	4.95 / 1.54	1.27
2017	6.34	5.45 / 1.45	0.89
2019	6.33	5.35 / 1.65	0.98
2021	6.35	5.19 / 1.71	1.16