Faculty-Staff Service Surveys 2020

University Computing Services

Service Survey was conducted in Spring 2020.

University Computing Services Service Survey

Question	Result
Overall, I am treated in a courteous manner by University Computing Services staff.	93.8% of responses were favorable
Overall, University Computing Services staff conducts business in a professional manner.	93.0% of responses were favorable
Overall, University Computing Services staff provides services in an efficient manner.	87.7% of responses were favorable
Overall, University Computing Services staff provides services in a timely manner.	83.1% of responses were favorable
Overall, I feel that information received from University Computing Services staff is accurate.	92.2% of responses were favorable

Tech Support

Service Survey was conducted in Spring 2020.

Tech Support Service Survey

Question	Result
Overall, I am treated in a courteous manner by Tech Support staff.	92.5% of responses were favorable
Overall, Tech Support staff conducts business in a professional manner.	91.6% of responses were favorable
Overall, Tech Support staff provides services in an efficient manner.	89.4% of responses were favorable
Overall, Tech Support staff provides services in a timely manner.	88.7% of responses were favorable
Overall, I feel that information received from Tech Support staff is accurate.	91.6% of responses were favorable

Services for Students with Disabilities

Survey was conducted in Spring 2020.

Services for Students with Disabilities Faculty Survey

Question	Result
Faculty rating of services provided by the Office of Services for Students with Disabilities from an automated survey given in Spring 2020	Overall, faculty expressed a satisfaction score of 4.6 out of 5.00.

Registrars Office

Service survey was conducted in Spring 2020.

Registrars Office Service Survey

Question	Result
Overall, I am treated in a courteous manner by Registrar’s Office staff.	96.1% of responses were favorable.
Overall, the Registrar’s Office staff conducts business in a professional manner.	96.1% of responses were favorable.
Overall, the Registrar’s Office staff provides services in an efficient manner.	95.1% of responses were favorable.
Overall, the Registrar’s Office staff provides services in a timely manner.	95.9% of responses were favorable.
Overall, I feel that information received from the Registrar’s Office staff is accurate.	96.0% of responses were favorable.

Facilities & Plant Operations

Survey was conducted in Spring 2020.

Facilities & Plant Operations Satisfaction Survey

Question	Result
Faculty and staff rating of services provided by Facilities & Plant Operations from an automated survey given in Spring 2020	Overall, faculty and staff expressed a satisfaction score of 4.11 out of 5.00