Student Central Specialist
Chozen Student Central
McNeese State University invites qualified applicants for the position of Student Central Specialist in the Office of Student Central. This is a full-time, 12-month, unclassified position. The appointment begins August 1, 2018.
Position Description and Responsibilities:
The Student Central Specialist is responsible for providing exemplary, student-centric customer service through problem resolution and outreach. This position provides essential information, answers questions, counsels and provides problem resolution for prospective students, students, parents, University departments, and the local community. As a representative of Student Central, this position provides consolidated, front-end services for the following offices: Admissions and Recruiting, Community Services and Outreach, Enrollment Management, Financial Aid, General and Basic Studies, Scholarships, and Registrar. In this position, the Student Central Specialist will:
- Answer questions in person, on the phone, from e-mail, or from written correspondence to provide information, resolve problems, and address concerns for students, parents, faculty, staff, and other customers related to admissions, advising, financial aid, records, registration, scholarships, student accounts/billing testing, and other enrollment-related areas
- Provide excellent service to all internal and external customers; ensure problems are resolved in an efficient and effective manner; work effectively and collaboratively as a team member; meet expectations in a fast-paced and dynamic, customer-oriented environment
- Use investigation, professional judgment, and individual discretion, as appropriate; follow through on issues until resolved, providing necessary correspondence and contact with customers or third parties; as necessary, intercede and/or advocate on the customer's behalf with University departments
- Serve as a representative of Student Central to students, faculty, staff, and the public concerning issues requiring interpretation of policies, procedures, and programs related but not limited to enrollment management areas
- Cultivate and maintain positive working relationships with all Enrollment Management colleagues as well as faculty and staff across campus
- Use conflict resolution skills to effectively de-escalate and resolve situations of conflict, reducing or eliminating the need for intervention by other offices and staff
- Create, update, and maintain contact logs for all interactions with Student Central constituents
- Supervise and train part-time student employees, ensuring dissemination of accurate and timely information
- Maintain extensive knowledge of all enrollment-related areas in order to counsel customers and resolve issues related to admission, testing, academic advising processes, registration/records, fee payment, financial aid, Bookstore accounts, ID cards, parking, dining, housing, and access to technology resources, such as email, Moodle, and wireless networks
- Cross train with staff from Admissions and Recruiting, Community Services and Outreach, Enrollment Management, Financial Aid, General and Basic Studies, Scholarships and Registrar, as well as other enrollment-related areas
- Complete other duties as assigned by the Student Central Operations Manager or the Associate Vice President for Enrollment Management
- Bachelor’s degree from a regionally accredited institution
- Three to five years of customer service experience
- Friendly, cheerful disposition and positive attitude
- High level of initiative and self-motivation
- Energetic, service-oriented, motivated, able to work under pressure in a fast-paced environment
- Ability to handle confidential information in a professional manner
- Attentive to detail with strong organizational skills
- Ability to work independently and manage multiple tasks with competing priorities and deadlines
- Excellent interpersonal, conflict resolution, and oral/written communication skills
- Commitment to providing high quality service to a diverse group of customers
- Strong analytical and problem-solving skills
- Proficiency in the use of computers and word processing, spreadsheet, and database applications and ability to search and obtain information from the internet
- Ability to stand and sit for long periods of time
- Experience with Ellucian Banner
- Experience working in higher education
Review of applications will begin immediately, and will continue until positions are filled.
Application Materials and Contact:
For the application process, applicants should submit: 1) a letter of application detailing experience relevant to the position; 2) resume; 3) list of three professional references (include name, phone number, and e-mail address of each); and 4) copy of unofficial transcript indicating highest degree earned. Only completed application packets will be reviewed. Electronic submissions are preferred. Please submit the required documents to:
McNeese State University
Lake Charles, LA 70609
Phone: (337) 562-4249
Fax: (337) 562-4244
TDD: (337) 562-4227
McNeese State University, located in Lake Charles, Louisiana, is a public university and a member of the University of Louisiana System. Under Louisiana law, applications and al l supporting materials will become public record. All applicants are expected to submit complete and accurate materials as specified in the position announcement. A background check and an English Proficiency assessment will be conducted on selected finalists. We comply with Louisiana Revised Statute 49:1001, et seq, and State of Louisiana Executive Order 98-38, which provides for drug testing of employees, appointees, prospective employees, and prospective appointees. Prospective employees and employees are informed if a drug test is required.
McNeese State University is an AA/EEO/ADA employer committed to excellence through diversity.
The Immigration Reform and Control Act of 1986 requires McNeese State University to inform applicants that the University can employ only U.S. citizens and aliens lawfully authorized to work in the U.S. Each new employee is required to present documentation verifying his/her identity and right to accept employment.
McNeese State University is a member of the University of Louisiana System. Under Louisiana law, applications and all supporting materials will become public record. An executive session pursuant to La. Rev. Stat. 42:6.1(A) may be required.
Persons needing reasonable accommodations as provided by the Americans with Disabilities Act should contact the Equal Opportunity Office: Voice: (337) 475-5428; TDD/TTY, Hearing Impaired: (337) 562-4227; Fax: (337) 475-5960; or firstname.lastname@example.org.
Instructional Faculty Candidates with foreign degrees must provide official certification of equivalency to U.S. degrees, an official comprehensive course-by-course report and U.S. Equivalency Statement, from World Education Services. The official Credential Evaluation Report and U.S. Equivalency Statement must be submitted directly to the Office of Academic and Student Affairs, Box 93220, Lake Charles, LA 70609; (337)475-5508. Simple translation of the language on foreign diplomas, transcripts, coursework, or similar will NOT suffice and will cause the application packet to be judged as incomplete.