Faculty-Staff Service Surveys 2009-2012

Unit: University Computing Services

A survey was developed to determine the level of end user satisfaction with the services provided by University Computing Services. The following questions were asked.

University Computing Services
Question	Result
Please indicate your overall level of satisfaction with support from UCS.	96.2% of responses were favorable.
Please indicate your level of satisfaction with the Banner System.	76.9% of responses were favorable.
Please indicate your level of satisfaction with the new email system?	88.5% of responses were favorable.
Please indicate your level of satisfaction with the MyMcneese portal.	80.8% of responses were favorable.
How often do you miss your deadlines because UCS did not provide you with timely data?	90.0% of responses were favorable.
Please indicate your level of satisfaction with security of your data.	100.0% of responses were favorable.
Please indicate your level of satisfaction with the promptness in responding to your requests.	95.8% of responses were favorable.
Please indicate your level of satisfaction with the results of your requests.	95.8% of responses were favorable.
Please indicate your level of satisfaction with the availability of the staff when needed.	95.8% of responses were favorable.

Unit: Office of Budgeting

Service survey was conducted Spring, 2009

Office of Budgeting
Question	Result
Does the budget office supply your area with sufficient information when developing departmental budgets?	89% believes the budget office supplies sufficient information during budget development
When unavailable at the time of your call, was your call returned within a reasonable amount of time?	97% believes phone calls are returned in a reasonable amount of time
Does the budget office handle your budget adjustments/transfers in a timely manner?	99% believes budget adjustments are processed in a timely manner
When the budget office was unable to meet your needs, were you given an adequate explanation and/or referred to someone who could help?	91% believes adequate explanations are given when the budget office is unable to help with request
Does the budget transfer process provide sufficient flexibility?	96% believes the budget process is flexible to meet needs

Unit: Custodial Services

As reported from internally generated survey to building coordinators during Fall 2008-Spring 2009 school year.

Custodial Services
Question	Result
15 surveys requesting performance and service evaluations sent to various offices and/or departments on campus.	15 surveys distributed-11 returned 73% response rate
Rating of Individual custodians on the following Quality and consistency of service Acceptable levels of sanitation and cleanliness High level of satisfaction of building end users	Individual custodial performance level averaged 4.1 out of a possible 5.0 or 80.03% satisfaction level.
Evaluation of overall performance/satisfaction level	Departmental overall satisfaction level averaged 4.0 out of possible 5.0 or 80% satisfaction level.

Unit: Office of Student Employment

Office of Student Employment
Question	Result
Campus Satisfaction Survey in fiscal year 2009/2010.	75% Satisfied score ranked on the Campus Satisfaction Survey

Unit: Services for Students with Disabilities

Services for Students with Disabilities
Question	Result
Faculty rating of services provided by the Office of Services for Students with Disabilities from an automated survey given at the end of the fiscal 2011 year.	Overall, faculty expressed a satisfaction score of 4.36 out of 5.

Unit: Registrars Office

Service survey was conducted Spring, 2012.

Registrars Office
Question	Result
Please indicate your level of satisfaction with our services:
Overall, I am treated in a courteous manner by Registrar's Office staff.	93.0% of responses were favorable.
Overall, the Registrar's Office staff conducts business in a professional manner.	93.0% of responses were favorable.
Overall, the Registrar's Office staff provides services in an efficient manner.	89.6% of responses were favorable.
Overall, the Registrar's Office staff provides services in a timely manner.	87.6% of responses were favorable.
Overall, I feel that information received from the Registrar's Office staff is accurate.	94.2% of responses were favorable.
Transcripts	90.2% of responses were favorable.
Problem Resolution	93.6% of responses were favorable.
Transfer Credit Evaluation	84.8% of responses were favorable.
Registration	92.9% of responses were favorable.
Online Class Schedule	90.1% of responses were favorable.
Veterans Services	93.4% of responses were favorable.
International Student Services	88.4% of responses were favorable.
Banner Self-Service for Students	95.7% of responses were favorable.
Banner Self-Service for Faculty	93.8% of responses were favorable.
Degree Audit/Commencement Preparation	97.9% of responses were favorable.