Office of Testing Services
McNeese State University invites qualified applicants and nominations for the position of Testing Specialist in the Office of Testing Services. This is a full-time, 12–month, unclassified position. The appointment begins July 15, 2018.
Position Description and Responsibilities:
The Testing Specialist reports to Testing Officer and is responsible for maintaining an appropriate testing environment as mandated by the University’s partner testing agencies. The Testing Specialist provides customer service within the testing office, maintains confidential data, and ensures compliance with all applicable testing and University rules and regulations. Additionally, the Testing Specialist will work closely with the Office of Admissions, the Office of the Registrar, the Office of Disability Services, and all academic departments and programs. The Testing Specialist will also:
- Administer academic testing activities according to standard operating procedures
- Ensure compliance with test security protocols, monitor incoming and outgoing flow of examinees within the testing center, and maintain integrity of testing data and timely notifications of results
- Oversee testing scoring, recordkeeping, and file maintenance, including tally of examinees and transmittal sheets
- Recommend, implements, and evaluates strategies to improve testing effectiveness
- Ensure the smooth operation of the office, including selection, hiring, and supervision of Graduate Assistants and test proctors; ensures testing center is properly staffed during operating hours
- Develop and maintain relationships with various University offices to improve testing services
- Assists with the supervision of office operations and/or department budget
- Inspect admittance documents and personal identification to assure that only authorized persons are admitted to the exam site
- Instruct and monitor examinees to ensure compliance with prescribed rules and to prevent dishonesty or collusion among examinees; clarify test instructions for examinees as needed
- Ensure the security of confidential exam material and booklets during the exam, by being constantly aware that all booklets are accounted for, seeing that no one leaves the Exam Room without authorization, and assuring that no examination material is taken from the room
- Review and download testing schedules, distribute test materials, collect completed materials, and dispose of test materials as required by the testing vendor and/or testing security procedures
- Perform responsibilities related to opening and/or closing the testing center, preparing testing rooms and materials in advance of testing, maintaining the cleanliness of the testing site, and maintaining inventory of testing supplies and materials
- Deliver quality customer service to examinees over the phone, via email, and in person
- Protect the security of all computer software within the test center environment
- Report any irregularities in the testing process to the Testing Officer in a timely and efficient manner
- Report any computer hardware or software issues to the Testing Officer and the University's IT department to ensure proper resolution
- Maintain required certifications and knowledge of vendor testing procedures and quality and security standards
- Prepare and process correspondence to students, faculty, outside agencies, and other departments/schools regarding test results and testing requirements
- Ensure compliance with all applicable policies and regulations regarding data management, access, storage and release
- Perform other duties as assigned
- Bachelor’s degree from a regionally accredited institution
- Technology skills: Microsoft Word and Excel, website maintenance, and budgetary software. Ability to learn new programs as necessary to maintain office operations
- Excellent communication skills in person, on the phone, and in writing
- Ability to work evenings and weekends
- Ability to work with a diverse clientele and staff
- Ability to supervise others
- Ability to foster and maintain positive working relationships
- Self-starter, independently motivated, must be able to initiate action with little direction
- Highly self-motivated
- Effective multi-tasking and organizational skills
- Master’s degree from a regionally accredited institution
- Experience in an academic testing environment
- Experience with Banner
- Knowledge of office procedures and record-keeping practices as it relates to the testing environment
Review of applications will begin immediately, and will continue until position is filled.
Application Materials and Contact:
Applicants must submit a Letter of Application, Resume, References (including the name, phone number, and e-mail address of three), and unofficial transcripts for the application process. Only completed application packets will be reviewed. Electronic submissions are preferred. Please electronically submit the required documents to Tim Delaney at firstname.lastname@example.org.
Timothy Delaney, Director of Disability Services
McNeese State University
Lake Charles, LA 70609
McNeese State University, located in Lake Charles, Louisiana, is a public university and a member of the University of Louisiana System. Under Louisiana law, applications and al l supporting materials will become public record. All applicants are expected to submit complete and accurate materials as specified in the position announcement. A background check and an English Proficiency assessment will be conducted on selected finalists. We comply with Louisiana Revised Statute 49:1001, et seq, and State of Louisiana Executive Order 98-38, which provides for drug testing of employees, appointees, prospective employees, and prospective appointees. Prospective employees and employees are informed if a drug test is required.
McNeese State University is an AA/EEO/ADA employer committed to excellence through diversity.
The Immigration Reform and Control Act of 1986 requires McNeese State University to inform applicants that the University can employ only U.S. citizens and aliens lawfully authorized to work in the U.S. Each new employee is required to present documentation verifying his/her identity and right to accept employment.
McNeese State University is a member of the University of Louisiana System. Under Louisiana law, applications and all supporting materials will become public record. An executive session pursuant to La. Rev. Stat. 42:6.1(A) may be required.
Persons needing reasonable accommodations as provided by the Americans with Disabilities Act should contact the Equal Opportunity Office: Voice: (337) 475-5428; TDD/TTY, Hearing Impaired: (337) 562-4227; Fax: (337) 475-5960; or email@example.com.
Instructional Faculty Candidates with foreign degrees must provide official certification of equivalency to U.S. degrees, an official comprehensive course-by-course report and U.S. Equivalency Statement, from World Education Services. The official Credential Evaluation Report and U.S. Equivalency Statement must be submitted directly to the Office of Academic and Student Affairs, Box 93220, Lake Charles, LA 70609; (337)475-5508. Simple translation of the language on foreign diplomas, transcripts, coursework, or similar will NOT suffice and will cause the application packet to be judged as incomplete.