6300-Telephones

 

Telephone Procedures

Incoming Calls:

When answering the telephone within this office state: "Office of Internal Audit" and identify yourself by name.

 

Always request the telephone number of the party calling, even if they indicate they will call back. If at all possible, phones should be answered within 3 rings. If the incoming call is for an auditor who is out of the office, a message will be taken and given to the auditor when they return.

 

Auditors should check for telephone messages each time they return to the office.

 

 

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